Privacy Policy

1. Introduction

Welcome to Al FATTAH QURAN ACADEMY ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and through our services. This Privacy Policy explains our online information practices and the choices you can make about the way your information is collected and used.

Please read this Privacy Policy carefully. By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

We collect information in several ways:

Information You Provide Directly:

• Account Information: Name, email address, phone number, date of birth, and password
• Profile Information: Educational background, learning goals, and preferences
• Payment Information: Billing address, payment method details (processed securely through payment processors)
• Communication: Messages, inquiries, feedback, and support requests
• Student Files: Documents, assignments, and learning progress records

Information Collected Automatically:

• Device Information: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, time spent on pages, courses accessed, and interaction patterns
• Location Information: General geographic location based on IP address
• Cookies and Similar Technologies: Unique identifiers and tracking information

Information from Third Parties:

• Payment processors may provide transaction information
• Educational partners may share course completion records
• Analytics services may provide usage insights

3. Payment Information

When you subscribe to our courses, we collect payment information necessary to process your order. This includes:

• Credit card details (last 4 digits only - full details are not stored by us)
• Billing address and postal code
• Transaction amount and subscription plan selected
• Transaction frequency and date

We retain your transaction history and the last 4 digits of your payment method only for billing, customer service, and fraud prevention purposes.

4. How We Use Your Information

We use the information we collect for various purposes:

• Service Delivery: Providing, maintaining, and improving our courses and services
• Account Management: Creating and managing your user account, authentication, and password reset
• Communication: Sending service updates, important notices, and support responses
• Educational Services: Tracking learning progress, providing personalized recommendations, and scheduling classes
• Payment Processing: Processing subscriptions, payments, and billing inquiries
• Marketing: Sending promotional materials, newsletters, and offers (with your consent)
• Analytics: Understanding user behavior to improve our website and services
• Security: Detecting, preventing, and addressing fraud, abuse, and security incidents
• Legal Compliance: Meeting legal, regulatory, and contractual obligations
• Customer Support: Responding to inquiries and resolving issues

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We share information with vendors and contractors who perform services on our behalf (payment processors, hosting providers, email services)
• Teachers and Instructors: Your learning data is shared with your assigned teachers to provide educational services
• Legal Obligations: We may disclose information when required by law, court order, or government authority
• Business Transfers: In the event of merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information when you explicitly authorize us to do so
• Aggregate Data: We may share anonymized, aggregated data for marketing and analytics purposes

6. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for data transmission
• Secure password storage with industry-standard hashing
• Regular security audits and vulnerability testing
• Access controls and role-based permissions
• Data backup and disaster recovery procedures
• Employee privacy training and confidentiality agreements

However, no online transmission or storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. Any transmission of data is at your own risk.

7. 2Checkout Payment Processing

Al FATTAH QURAN ACADEMY uses 2Checkout (Verifone) as our payment processor. When processing your subscription payments, the following applies:

• Secure Processing: Your payment information is encrypted and processed securely by 2Checkout
• PCI Compliance: All payment processing complies with PCI DSS (Payment Card Industry Data Security Standard)
• Data Sharing: We share only the minimum information necessary with 2Checkout for payment processing
• Card Data: Your complete credit card information is never stored on our servers
• Invoice Records: We retain transaction records for billing, subscription management, and customer service
• Fraud Prevention: 2Checkout uses advanced fraud detection systems to protect your account
• Customer Support: You can contact 2Checkout directly if you have disputes or questions about charges

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality, authentication, and security
• Performance Cookies: Help us understand how you use our site to improve performance
• Preference Cookies: Remember your preferences and settings
• Marketing Cookies: Used to track and deliver personalized advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

9. Your Rights

You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information (subject to legal obligations)
• Opt-Out: You can opt out of receiving marketing communications
• Data Portability: You can request your information in a portable format
• Withdraw Consent: You can withdraw consent for specific uses of your data

To exercise these rights, please contact us using the information provided in the Contact Us section.

10. Children's Privacy

Our services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information and terminate the child's account.

For children 13-18 years old, parents or guardians may review, update, or request deletion of their child's information by contacting us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification for significant changes

Your continued use of our services after changes indicates your acceptance of the updated Privacy Policy.